Logan Poynter LLC | Fractional ServiceNow Architect & Strategic Advisor

About Logan Poynter, LLC

Enterprise Architecture and Advisory Leadership

I am a Fractional ServiceNow Architect, Enterprise Advisor, and Technical Strategy Leader with more than a decade of experience guiding global and multi industry organizations through modernization, platform transformation, and operating model change. I focus on aligning architecture, governance, and delivery so that the ServiceNow platform reliably supports real business outcomes.

Cross-Domain Expertise

My background combines deep ServiceNow expertise with enterprise architecture discipline (TOGAF) and service management strategy (ITIL). I bridge the gap between executive priorities and engineering realities across ITSM, ITAM, ITOM, SPM, HRSD, CSM, analytics, and highly integrated environments.

Trusted by Executive Stakeholders

Leaders engage me when they need clear architectural direction, credible guidance on digital transformation efforts, program risks, and a partner who can operate comfortably between the boardroom and the sprint room. I am known for diagnosing root causes quickly, stabilizing high-impact programs, and designing scalable future-state architectures that reduce technical debt, improve reliability, and accelerate value realization.

How I Work

Clarity and Root Cause Analysis

Every engagement begins with understanding how the platform is used, how teams operate, and how decisions flow. I focus on separating symptoms from systemic issues so leaders can act on reality instead of noise or opinion.

Identify architectural gaps, risks, and constraints early
Understand delivery patterns and governance maturity
Map platform behavior to business outcomes
Establish a shared view of the current and target state

Actionable, Feasible Direction

I translate strategic goals into options and tradeoffs that executives, product leaders, and engineering teams can align around. Designs emphasize upgrade safety, maintainability, and long-term adaptability.

Partnership Through Execution

I provide high-judgment advisory, review complex solution designs, guide improvement initiatives, and help teams unblock progress. My focus is measurable improvements in stability, delivery throughput, and confidence.

Enablement and Long-Term Capability

I invest heavily in accelerating the capability of platform teams through coaching, documentation, and training. My goal is to leave organizations with a clearer strategy, a stronger architecture, and a more self-sufficient team.

Services

I help enterprise ServiceNow teams make defensible platform decisions and execute high-impact work without the lead-time and overhead of a partner project. Engagements typically start when you need clarity on platform direction, governance guardrails, integration design, or an honest assessment of platform health before investing further.

Work can be delivered as fixed-fee packages, time and materials, or a bucket-of-hours advisory model, based on the outcome you need and how quickly you want to move.

Platform Strategy & Governance

Establish platform direction and the operating model to execute with speed and discipline.

Platform strategy and adoption roadmap aligned to business outcomes
Governance operating model, decision rights, and role clarity (RACI)
Demand intake, prioritization, and design authority workflows
Standards and guardrails: development, configuration, and architecture reviews

Typical outcomes: clear direction, reduced uncertainty, and faster decision cycles.

Platform Health & Architecture Audit

Deep technical oversight and operating models that keep the platform stable, scalable, and upgrade safe.

Platform health and architecture assessments across core products, data, security, and integrations.
Uncovering root causes of performance, stability, and maintainability issues
Value stream process mapping and delivery pattern analysis to identify bottlenecks and risks
Improvement roadmap with tactical and strategic recommendations for both short-term wins and long-term initiatives

Typical outcomes: improved platform performance, reduced technical debt, and more predictable delivery.

Scoped App & Integration Design

Design, develop, and document custom scoped apps and integrations that are scalable and deliver business value.

Scoped app design across data, workflow, UX, and security
Integration design for REST/SOAP, IntegrationHub, Import Sets, and Transform Maps
Event-driven patterns (webhooks/ESBs) and dependency-aware sequencing
Operational supportability: error handling, monitoring, and ownership models

Typical outcomes: streamlined workflows, stronger teams, and more user friendly experiences.

Selected Engagements

A sample of how I have helped organizations transform on the ServiceNow platform.

Enterprise Platform Transformation - Retail

Platform architect and advisor

Led architecture for migration from a legacy ESM solution to ServiceNow.
Established platform governance and operating patterns across the organization.
Reduced technical debt and improved performance and upgrade timelines.

Governance and Architecture Enablement - Finance

Architecture and governance advisor

Designed a multi tier governance model and technical standards for a greenfield customer.
Created prioritization frameworks that aligned demand with strategy.
Reduced rework and established a sustainable operating structure.

Integration Modernization - Healthcare

Integration architecture advisor

Performed a comprehensive integration and IAM architecture assessment.
Improved reliability, strengthened error handling, and documented future state patterns.
Reduced administrative overhead and improved scalability.

Workflow Optimization and Automation - Government

Process optimization lead

Streamlined key operational processes using prescriptive playbooks.
Increased SLA adherence and reduced manual effort for service teams.
Created opportunities for automation and more consistent user experiences.

Product Creation - ShipEase

Product architect and creator

Architected and launched ShipEase for shipment management.
Designed the data model, workflows, UX, and integration architecture.
Enabled label generation and tracking inside ServiceNow workflows.

Contact

If you are planning a new initiative, stabilizing an existing implementation, or looking for fractional architecture and advisory support, I would be happy to discuss how I can help!

Email me

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