Architecture leadership for your ServiceNow platform
I partner with enterprises as a fractional architect and advisor to modernize ServiceNow, reduce technical debt, and build sustainable operating models that keep delivery aligned to business outcomes.
Architecture · Governance · Integration Oversight · Optimization · Enablement
Who I work with
I partner with CIOs, platform owners, product leaders, and ServiceNow teams across healthcare, finance, retail, education, manufacturing, logistics, and government.
Most engagements begin when organizations need clear architecture direction, governance, or recovery support for high impact initiatives on the ServiceNow platform.
About Logan Poynter, LLC
Enterprise Architecture and Advisory Leadership
I am a Fractional ServiceNow Architect, Enterprise Advisor, and Technical Strategy Leader with more than a decade of experience guiding global and multi industry organizations through modernization, platform transformation, and operating model change. I focus on aligning architecture, governance, and delivery so that the ServiceNow platform reliably supports real business outcomes.
Cross-Domain Expertise
My background combines deep ServiceNow expertise with enterprise architecture discipline (TOGAF) and service management strategy (ITIL). I bridge the gap between executive priorities and engineering realities across ITSM, ITAM, ITOM, SPM, HRSD, CSM, analytics, and highly integrated environments.
Trusted by Executive Stakeholders
Leaders engage me when they need clear architectural direction, credible guidance on modernization and risk, and a partner who can operate comfortably between the boardroom and the sprint room. I am known for diagnosing root causes quickly, stabilizing high-impact programs, and designing scalable future-state architectures that reduce technical debt, improve reliability, and accelerate value realization.
How I Work
Clarity and Root Cause Analysis
Every engagement begins with understanding how the platform is used, how teams operate, and how decisions flow. I focus on separating symptoms from systemic issues so leaders can act on reality instead of noise.
- Identify architectural gaps, risks, and constraints early
- Understand delivery patterns and governance maturity
- Map platform behavior to business outcomes
- Establish a shared view of the current and target state
Actionable, Feasible Direction
I translate strategic goals into options and tradeoffs that executives, product leaders, and engineering teams can align around. Designs emphasize upgrade safety, maintainability, and long-term adaptability.
Partnership Through Execution
I provide high-judgment advisory, review complex solution designs, guide governance improvements, and help teams unblock progress. My focus is measurable improvements in stability, delivery throughput, and confidence.
Enablement and Long-Term Capability
I invest heavily in accelerating the capability of platform teams through coaching, documentation, and training. My goal is to leave organizations with a clearer strategy, a stronger architecture, and a more self-sufficient team.
Services
I help organizations realize maximum value from their ServiceNow investment through
strategic advisory, architecture leadership, and targeted enablement.
Engagements are scoped
as T&M, retainer, or fixed-fee, depending on need.
Strategy and Executive Advisory
High judgment guidance for leaders making platform, investment, and roadmap decisions.
- Advisory and architecture support for CIOs, platform owners, and product leaders
- Platform strategy and adoption roadmaps aligned to enterprise objectives
- Implementation success advisory to reduce risk before projects begin
Typical outcomes: clear direction, reduced uncertainty, and faster decision cycles.
Architecture, Governance, and Assurance
Deep technical oversight and operating models that keep the platform stable, scalable, and upgrade safe.
- Platform health and architecture assessments across integrations, data, security, and workflows
- Governance and operating model buildout including intake, prioritization, and design authority
- Integration architecture and oversight across APIs, IAM, and middleware patterns
Typical outcomes: improved platform performance, reduced technical debt, and more predictable delivery.
Optimization, Enablement, and Solution Design
Improving workflows, increasing delivery velocity, and building team capability through better processes and design.
- Process optimization and operational excellence across ITSM, ITAM, ITOM, SPM, HRSD, and CSM
- Backlog audits and roadmap strategy that clarify priorities and reduce waste
- Scoped app architecture design for enterprise ready custom solutions
- Training and team development for platform owners, product owners, and developers
Typical outcomes: streamlined workflows, stronger teams, and more user friendly experiences.
Selected Engagements
A sample of how I have helped organizations transform on the ServiceNow platform.
Enterprise Platform Transformation - Retail
Platform architect and advisor
- Led architecture for migration from a legacy ESM solution to ServiceNow.
- Established governance and modernization patterns across the organization.
- Reduced technical debt and improved performance andupgrade timelines.
Governance and Architecture Modernization - Finance
Architecture and governance advisor
- Designed a multi tier governance model and technical standards for a greenfield customer.
- Created prioritization frameworks that aligned demand with strategy.
- Reduced rework and established a sustainable operating structure.
Integration Modernization - Healthcare
Integration architecture advisor
- Performed a comprehensive integration and IAM architecture assessment.
- Improved reliability, strengthened error handling, and documented future state patterns.
- Reduced administrative overhead and improved scalability.
Workflow Optimization and Automation - Government
Process optimization lead
- Streamlined key operational processes using prescriptive playbooks.
- Increased SLA adherence and reduced manual effort for service teams.
- Created opportunities for automation and more consistent user experiences.
Product Creation - ShipEase
Product architect and creator
- Architected and launched ShipEase for shipment management.
- Designed the data model, workflows, UX, and integration architecture.
- Enabled label generation and tracking inside ServiceNow workflows.
Contact
If you are planning a new initiative, stabilizing an existing implementation, or looking for
fractional architecture and advisory support, I would be happy to discuss how I can help.
Rate card available upon request.