About Me
Hello! My name is Logan Poynter and I help organizations realize maximum value out of their ServiceNow investment, reduce technical debt, and educate development teams on Now leading practices to keep the platform running smooth.
ServiceNow Certified Technical Architect (CTA), Certified ServiceNow Developer (CAD), Certified ServiceNow Implementation Specialist (CIS), Certified System Administrator (CSA), Disciplined Agile Scrum Master (DASM), ITIL v4, and possess over a decade of experience in the IT industry and ServiceNow platform.
My Methodology
Successful projects require clearly defined goals and engagement from stakeholders early and often, so I ensure requirements are well defined, and align to objectives in a way that will yield positive results while remaining technically sound and adhering to ServiceNow leading practices.
I employ an Agile approach to facilitate iterative development, allowing for continuous feedback through prototypes and demos, while ensuring adaptation to changing needs as they arise. Finally, I prioritize thorough training and robust documentation to empower users, ensuring smooth adoption and long-term success of the platform after project closure.
Services
I can assist you with ITSM, ITOM, ITAM, SPM, HRSD, and CSM product suites, custom application development, integrations (Jira, Active Directory, Microsoft 365, Solarwinds, Workday, etc.), architectural planning and review, peer review and troubleshooting, platform documentation, organizational change management (OCM), or any other efforts within my capabilities.
At the end of your project you can expect deliverables such as:
- Configuration / Customization Registry
- Knowledge Transfer Documentation (e.g. How-To's)
- Training Videos
- Test Plans & Test Cases
- Solution Design Documents (SDD)
- Business Process Model and Notation (BPMN) Diagrams
- Governance Policies
- OCM Material